faq

Cancellation Policy?
premiumgoods. does not allow cancellations once the order has been placed. All orders are final and cannot be changed after submission. We do our best to ship out orders within the week of purchase. In the event that your order has not shipped within the week, you may reach out to customer service to request a cancellation.

Return and Exchange Policy?
All products are Final Sale items and cannot be returned for a refund. However, we do offer exchanges. All Sale items, Shoe Cleaners, and Gift cards cannot be returned or refunded. All items sent back as an exchange need to follow the applicable terms. Items that do not meet the acceptable conditions listed are subject to denial. Products can be exchanged if items are unused with the original receipt within 14 days. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.

Restocking Fee? 
Orders cancelled, returned, refused or returned as undeliverable when sent to the address provided by the customer deprives other customers of the opportunity to purchase these products and is burden to our warehouse and internet department and therefore will be subject to a 20% restocking fee if returned.

For customer owned goods, orders must be picked up within two weeks from the original purchase date. Subject to a 20% restocking fee will also be applied if not picked up by the grace period. 

Shipping Carrier?
All orders require a signature for delivery.

We ship all orders as 1st Class Priority via The United States Post Office (USPS). We do not use any other shipping carrier. Please allow 2 to 4 business days to process your order, plus an additional 3 to 5 days for order delivery. The United States Post Office does not delivery on Sundays or Holidays. Due to COVID-19 the USPS is only working as fast as they can. We don't promise anything certain delivery dates. 

Check payments? Can I use PayPal?
We do not accept payments by check, and PayPal is not presently supported on premiumgoodshtx.com. We accept Visa, Mastercard and American Express. 

Billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.

International Orders?
We currently ship worldwide. Please note that you are responsible for any country-specific taxes and duties, charged by your government to the purchasing party for importing items.

Curbside?
Curbside pick-up is available 11:00 am to 7:00 pm, Monday through Saturday.
Once you place your order online, you will receive a pickup notification via email or text within 24 hours letting you know your order is ready.

Please wait for notification before coming to the store. 

Make sure you have a valid photo ID that matches the name on the order and order number ready. We will not release the order to anyone else but the person who ordered. If there are any delays with your order, we will contact you via phone or email.

Disclaimer: all orders that total $500 or more will have to provide both a copy of the valid id that matches the name on the order and credit card that was used to make the purchase.